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Expert answers to guide your skincare journey with Douceur Nuage.
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Product & Science
Douceur Nuage is a science-backed anti-aging facial cream formulated with an advanced Multi-Peptide Complex and powered by clinical-grade actives. Our formula delivers visible reduction in fine lines and wrinkles while providing 24-hour hydration and skin barrier support.
Douceur Nuage features a proprietary blend of five synergistic peptides — Acetyl Hexapeptide-8, Palmitoyl Tripeptide-38, Acetyl Octapeptide-3, Pentapeptide-18, and Dipeptide Diaminobutyroyl Benzylamide Diacetate — working in concert to target multiple pathways of skin aging. This advanced peptide technology, combined with ceramides, hyaluronic acid, and fermented botanicals, creates the optimal environment for skin renewal and visible rejuvenation.
You will find the complete list of ingredients on the product page. Our formula features an Advanced Peptide Complex (Acetyl Hexapeptide-8, Palmitoyl Tripeptide-38, Acetyl Octapeptide-3, Pentapeptide-18, Dipeptide Diaminobutyroyl Benzylamide Diacetate), Hydration & Barrier Support ingredients (Sodium Hyaluronate, Ceramide NP, Squalane, Panthenol/Pro-Vitamin B5), and Nourishing Actives (Shea Butter, Tocopherol/Vitamin E, Fermented Botanical Extracts).
Yes. Douceur Nuage is dermatologist-tested and formulated for all skin types, including sensitive skin. Our formula is non-comedogenic and hypoallergenic. Please note: this product contains natural citrus essential oils (lemon and orange peel). If you have known sensitivities to citrus or fragrance, we recommend performing a patch test before full application.
No. Douceur Nuage is cruelty-free. We do not test our products on animals at any stage of development or production.
Our formula is free from parabens, sulfates, phthalates, and synthetic dyes. We formulate with high-performance actives and are committed to using safe, effective ingredients.
You may use our cream safely under normal conditions throughout your pregnancy and while breastfeeding. Of course, we recommend you consult with your physician if you have any specific concerns. All product ingredient information is listed on the product page.
Unopened products maintain their quality for approximately three years when stored at room temperature. Once opened, refer to the Period After Opening (PAO) symbol on the packaging — a small jar with a number and the letter M — indicating the recommended number of months the product should be used within after opening, provided it has been stored under normal conditions.
Usage & Results
For optimal results, follow our recommended application ritual — Morning & Evening: (1) Cleanse your face with a gentle cleanser. (2) Pat skin dry with a clean towel. (3) Apply a small amount (pea-sized) to your fingertips. (4) Gently massage onto face and neck using upward, circular motions. (5) Allow to absorb fully before applying additional products.
A pea-sized amount is sufficient for your entire face and neck. Our concentrated formula is designed for efficiency — a little goes a long way.
Absolutely. Our lightweight, fast-absorbing formula makes an excellent base for makeup. Wait 2-3 minutes after application to allow the cream to fully absorb before applying foundation or other cosmetics.
Yes. While Douceur Nuage contains antioxidants that help protect against environmental damage, we strongly recommend using a broad-spectrum SPF 30 or higher during the day. Sun protection is essential for preventing further signs of aging.
Yes. Douceur Nuage can be incorporated into your existing skincare routine. For optimal results, our cream works best when our active peptide complex is among the first points of contact with the skin. We recommend applying after lightweight serums but before heavier oils. Ensure all previous products have fully absorbed before applying our cream.
While individual results vary, most clients notice improvements in skin hydration and radiance within 1-2 weeks of consistent use. Visible reduction in fine lines and wrinkles typically becomes apparent after 4-6 weeks. For optimal results, we recommend using Douceur Nuage twice daily for at least 8-12 weeks.
If you experience redness, irritation, or discomfort, discontinue use immediately and rinse your face with cool water. Consult with a dermatologist if symptoms persist. Some mild tingling during initial use may be normal as your skin adjusts to active ingredients, but this should subside within a few days.
Ordering & Shipping
You can review your order status by visiting My Account on our website. If you do not have an account, please visit our Order Tracker.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods displayed at checkout.
We are currently focused on serving customers within the United States. International shipping capabilities are in development. Please check back or subscribe to our newsletter for updates.
Standard Shipping: 3-5 business days. Processing time is typically 1-2 business days. You will receive a tracking number via email once your order ships.
All orders ship for free via standard shipping (3-5 business days).
If you need to cancel your recently placed order, please contact our Customer Care team immediately at customercare@douceurNuage.com. Orders can be cancelled before they ship. Once an order has shipped, it cannot be cancelled, but you may return it per our return policy. We strive to process orders promptly, so please contact us as soon as possible.
If tracking shows your package was delivered but you can't find it: (1) Wait 48 hours — in rare cases, packages may be marked as delivered up to 48 hours before arrival. (2) Check for a notice of attempted delivery. (3) Ask family members, neighbours, or your building's front desk. (4) Look around the delivery location for packages left in a secure area. If the package still cannot be located, please contact customercare@douceurNuage.com within seven calendar days of delivery.
Returns & Guarantee
We stand behind the quality of our products. If you're not completely satisfied with your purchase, you may return unopened, unused products within 30 days of receipt for a full refund. Products must be in their original packaging. Please contact customercare@douceurNuage.com to initiate a return.
Once we receive your returned item, please allow 5-7 business days for inspection and processing. Refunds will be issued to your original payment method within 7-10 business days after approval.
Yes. If you'd like to exchange your product, please contact our customer service team at customercare@douceurNuage.com and we'll be happy to assist you.
Auto-Replenishment
Yes. Our Auto-Replenishment program ensures you never run out of your favourite products. Subscribe and save 15% on every order, plus enjoy: complimentary shipping on all subscription orders, flexibility to skip, pause, or cancel anytime, and convenient automatic deliveries on your schedule.
Log into your account to manage your subscription. You can adjust delivery frequency, skip shipments, update payment information, or cancel at any time with no penalties.
Product Care
Store your cream in a cool, dry place away from direct sunlight and heat. Keep the lid tightly closed when not in use to maintain product integrity and freshness.
With twice-daily use as directed, a standard jar (1.7 oz / 50ml) should last approximately 2-3 months.
Samples may be included with qualifying orders when available. We cannot send samples separately. If you're unsure which products are best for you, please contact our Customer Care team for personalised guidance.
Contact Us
For assistance, please contact Douceur Nuage Customer Care: Email: customercare@douceurNuage.com | Hours: Monday - Friday, 9:00 AM - 5:00 PM EST. We strive to respond to all inquiries within 24 hours during business days.
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