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Privacy Policy
Your privacy is a reflection of our commitment to excellence.
Last Updated: October 7, 2025
This Privacy Policy (or “Policy”) explains how Douceur Nuage (“Douceur Nuage,” “we,” or “our”) collects, uses, shares, and protects information obtained from and about our customers (“you”). It also explains how you can access and update your information and make certain choices about how your information is used. This Policy covers both our online and offline data collection activities, including information collected through our websites, applications, in-store visits, and events.
How do we Collect Information
We may collect information through various methods, and we may combine information collected via onemethod with information collected via another to provide you with better service and personalization.
Websites and Applications: Through our owned websites, mobile applications, and any platforms we
operate on third-party social networks.
In-Store Interactions: When you visit our physical retail locations or participate in in-store events.
Customer Service: Through phone calls, emails, live chat, or other customer service interactions.
Text Messaging Programs: Through opt-in text message programs using short codes we advertise.
Third-Party Sources: Occasionally from data aggregators, co-sponsors, social media platforms, or
business acquisitions.
Email Correspondence: When you contact us directly via email.
Processing Your Information
We process your information for the following business purposes:
Performance of Contract: We need your information to fulfill our contractual obligations. For example, if you purchase products through our website, we need your name and contact details to communicate
with you and deliver your order. Without this information, we cannot provide you with requested products and services.
Your Consent: In certain cases, we ask for your express consent before collecting or using your
information. We will always ask for your permission to send you marketing communications.
Legal Compliance: We may need to collect and use your information to comply with legal obligations,
such as tax laws that require us to maintain purchase records.
Other Business Purposes: We may lawfully process your personal information for other business
purposes that are reasonably necessary and proportionate, including:
- Auditing compliance
- Ensuring security and integrity
- Debugging and error correction
- Internal research and development
- Quality assurance and safety activities
Information we collect
Depending on how you interact with Douceur Nuage, we may collect various types of information:
Personal Contact Information: Name, mailing address, phone number, email address, and similar
contact details.
Payment Information: Credit card details, billing address, gift card information, and other payment
methods.
Account Login Information: Customer number, username, password, security questions, and answers.
Demographic Information: Date of birth, age range, gender, preferences, geographic location, interests,
and lifestyle information.
Technical Information: IP address, device type, operating system, browser type, unique device
identifiers, and mobile device data.
Website Usage Information: Browsing behavior, pages viewed, links clicked, time spent on site,
referring websites, and interaction patterns collected through cookies and similar technologies.
Customer Feedback: Comments, reviews, testimonials, survey responses, and other voluntary feedback
about your experience.
Customer-Generated Content: Photos, videos, stories, and other media you upload to our platforms.
Social Network Information: Profile information from third-party social networks (like Facebook or
Instagram) that you allow to be shared with us or post publicly.
Purchase History: Products ordered, transaction details, and shopping preferences.
How do we use your information?
We use your information for the following purposes:
Order Fulfillment: Processing and shipping orders, tracking deliveries, and following up on your
satisfaction.
Account Maintenance: Managing your accounts, including any loyalty or rewards programs.
Customer Service: Responding to inquiries, providing support, and resolving issues.
Product Improvement: Developing new products, improving existing ones, and customizing offerings to
your needs.
Personalized Recommendations: Providing tailored product recommendations, offers, and rewards
based on your preferences and purchase history.
Contests and Promotions: Administering sweepstakes, giveaways, competitions, and marketing
campaigns.
Marketing Communications: Sending emails, text messages, push notifications, and postal mailings
about new products, events, discounts, and special offers. You can always opt-out of marketing
communications.
Website Personalization: Enhancing your browsing experience by remembering preferences, login
information, and shopping cart items.
Community Features: Providing access to ratings, reviews, Q&A forums, and other user-generated
content features.
Social Networking: Facilitating interactions with third-party social platforms integrated into our sites.
Online Advertising: Working with ad networks to show you relevant ads on our sites and other websites.
You can opt-out at https://www.networkadvertising.org/managing/opt_out.asp or via Global Privacy
Control at https://globalprivacycontrol.org/.
Security and Operations: Maintaining website security, conducting internal research, and supporting
day-to-day business operations.